Location and Map
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The Main Surgery is situated adjacent to the Community Centre (GU3 3NA) on the Fairlands estate which is approximately 2 miles north west of central Guildford off the A323 Aldershot Road. The Branch Surgery can be found a further 3 miles along the A323 in the village of Normandy a few hundred yards along Glaziers Lane (GU3 2DD).
The following information we hope will provide the most important contact and general information about our services. Please scroll down or use the menu on the left.
We are always looking to gather your views on the services offered at the Practice. Please contact the Practice Manager, with any comments or suggestions that you may have.
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Our practice leaflet can be downloaded here |
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To see the surgery premises please click here or follow the link on the left |
The Fairlands site is open from 8:00am to 6:30pm on weekdays only and telephone service is available at the main surgery during these hours. Outside these hours the telephone system will guide you to the out of hours service when needed in an emergency. Surgery times vary between the individual doctors but usually run from 8.30am to 11.00am in the morning and 4.00pm to 6:00pm in the evening.
The Fairlands Medical Centre:
Monday – Friday 08:00 - 18:30
Normandy Branch Surgery:
Monday – Friday 08.00 – 17:00
Doctors' individual surgery hours vary. Please also note that reception may be closed to calls between 13:00 and 14:00
The Practice can be contacted on the following telephone and fax numbers for appointments and enquiries or for any other matters. You can also write to the practice by post to the addresses given below.
The incoming telephone lines operate a queuing system and are answered in turn. Due to the extremely high volume of calls between 8-8.30am, we ask for patience when trying to get through. To by pass the recorded message and speak to reception, please press 1 when the message starts. Appointments for either site can be made on the telephone numbers shown below.
| Main surgery telephone |
01483 594250 |
| Branch surgery telephone |
01483 813274 |
| Main fax |
01483 598767 |
| The Fairlands Medical Centre |
Glaziers Lane Branch Surgery |
Fairlands Avenue
Worplesdon
Guildford
Surrey
GU3 3NA
Fax: 01483 598767 |
Glaziers Lane
Normandy
Guildford
Surrey
GU3 2DD
Fax: 01483 811880 |
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for comments and feedback |
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As it is necessary under regulations for providing services to patients within the NHS, the telephone system does have the ability to record telephone calls. You will be notified if this is happening. |
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Outside normal working hours the practice hands over on-call requests to the Harmoni out of hours service.
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To contact a Doctor out of hours, telephone the number below or the normal surgery number and you will hear a recorded message giving you a number to call.
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When you call this number a receptionist will take your details and pass them to the Doctor on call. The Doctor may give you advice over the telephone, ask you to visit an out of hours surgery, or visit you at home.
Details of your consultation are sent through electronically to the Practice and uploaded onto your medical records.
Out of Hours Telephone | 0300 130 1305
Around £30k is spent each month on patients who attend A&E. Much of this activity could be seen and treated in alternative settings e.g. Harmoni, walk-in centres, GP surgeries. For your information further assistance can be found out of hours at:
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Harmoni/Out of Hours GP service takes telephone calls when the surgery is closed between 6.30pm and 8am weekdays and on weekends & Bank Holidays. Telephone 0300 130 1305
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There is a walk-in centre at Woking Community Hospital, Heathside Road, Woking GU22 7HS which is open Monday to Friday 7am-7.30pm, weekends & Bank Holidays 9am-7pm but they CANNOT SEE CHILDREN UNDER 2 YEARS OF AGE
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NHS Direct can be contacted for advice on 0845 4647
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There is a late night & weekend pharmacy open at Tesco
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There is no longer a walk-in centre at RSCH or Frimley Park
Advanced access
Subject to daily availability, at both sites we are able to offer
- 1 week book ahead appointments
- 48 hour book ahead appointments
- Same day appointments
- Internet appointments (beginning & end of day)
No appointments to see a doctor can be booked more than two weeks in advance unless specifically requested by a Doctor. This is important as it avoids the need to cancel appointments for patients when unforeseen circumstances occur.
It is unfortunate if all the appointments have been booked by other patients before your call is answered, and if an alternative appointment on another day is not suitable we do offer a lunchtime surgery with ‘5 minute’ consultation slots for patients who feel that they must be seen that day. These appointments cannot be pre-booked in advance nor can the patient determine which doctor they are seen by and should not be used by those who could be seen at another time. They are flexible surgeries which are allocated on the day to those doctors who are available and are slotted in at the end of morning surgery before home visits.
When booking an appointment please make it clear if your problem requires urgent attention. If you are acutely ill you will always be seen on the same day by any available doctor. Please see the opening times above for more information of surgery times.
Online appointment booking
The Practice is now making available the ability to book appointments online. In order to use this service, patients must register for this service at reception to receive the necessary Practice ID and PIN number per person to access the site. If you would like to be able to do this, please ask at reception to receive your personal information. This service is achieved through a secure connection to our EMIS computer system via the EMIS Access website. This website is maintained by the computer supplier and is a part of the patient.co.uk site.
To access this service please click here
Your Doctor will be happy to provide telephone advice if you require by leaving a message with reception and your doctor will ring you back when they can. If the situation changes please contact the Surgery as soon as possible.
The doctors will visit patients at home if they are medically too ill to come to the surgery. Please telephone the surgery before 11.00 am if possible to request a home visit that day. Home visits are usually done between 12.00 and 4.00 pm unless very urgent.
Please understand that the receptionists will need to ask why a visit is necessary so that they can inform the doctor who will then be in a better position to judge how urgent it is and plan their visits accordingly.
Please make sure that you tell the receptionist if your request for a home visit is urgent.
Statutory Sick Pay
It is not necessary to have a doctor’s certificate until you have been absent from work for one working week, including weekends.
After three days of sickness you need to obtain a 'self-certificate' from your employer or from reception at the practice. After seven days of sickness you must obtain a sickness certificate from your Doctor and give this to your employer. If your employer insists on a private certificate for an illness of less than seven days then a private certificate has to be given and you will be charged a fee for this. We would prefer your employer was charged for this as they are not legally allowed to insist on this.
Private Certificates
Private certificates may be needed for a number of reasons. These might include claim forms for private health insurance, holiday cancellation, school letters, etc. Such certificates are not provided as NHS entitlements and a fee will be charged for these.
Due to patient confidentiality issues we are unable to give results to anyone other than the patient concerned.
The reception staff are only able to tell you that a result is normal if the doctor has marked it as such. If you need to know the results of any tests and your doctor has not already organised appropriate follow up after these, it is always preferable to consult your doctor or request a telephone call from them.
Please be assured that if any follow up from a test is required you will be contacted by the surgery. It is not, however, surgery policy to telephone patients with normal results.
In the event of a dental emergency please contact your dentist if at all possible before asking to see a doctor. Your doctor will not be able to treat dental emergencies effectively and will need to refer you to your own dentist or the emergency service.
There is a central telephone contact for patients who are not registered with a dentist or who require emergency dental care
Tel: 01276 604 604
If you are on regular medication your Doctor may issue a repeat prescription. You should keep the counterfoil of your prescription which details your medication list and can be used to order repeats when necessary. Please look out for instructions on this form as this may indicate that you need to have your treatment reviewed or give other information. Requests can be posted, faxed or left in Reception.
For security reasons we cannot accept repeat prescription requests by telephone as we cannot verify who is making the request. Although this may be inconvenient, please understand that there are very good reasons why this is necessary.
Your repeat prescription will be ready 48 hours after it is requested at Fairlands (and 72hours at Normandy). If you would like us to post your prescription to you please provide a stamped addressed envelope.
Online repeat prescriptions
The Practice is now making available the ability to order repeat prescriptions online and this service will be available from the 1st February 2008. In order to be able to do so, patients must register for this service at reception to receive the necessary Practice ID and PIN number to access the site. If you would like to be able to do this, please ask at reception to receive your personal information. This service is achieved through a secure connection to our EMIS computer system via the EMIS Access website. This website is maintained by the computer supplier and is a part of the patient.co.uk site.
To access this service please click here
Chemists
There are also a number of local chemists to whom you can take your repeat prescription requests. They will bring these to the surgery and collect your prescription for you so that you can collect it directly from the same chemist later. These are as follows:
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Rowlands Chemist at Fairlands Medical Practice |
Tel: 01483 237670 |
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Day Lewis |
Tel: 01483 561805 |
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Lloyds Chemist |
Tel: 01483 420002 |
For more details of chemists in the Guildford are please look here
