Everyone at the Fairlands Practice is dedicated to providing you with a high quality service based on your clinical needs. This can be best achieved by working together. With your co-operation and support we will endeavor at all times to provide a caring sensitive service that contributes to the well being of the individual and the community as a whole.
Occasionally things do not go as smoothly as we would hope. This may often be due to matters beyond our control, such as emergencies or times of very high demand but
we aim to provide highly professional and compassionate care for you and your family. We are always happy to accept suggestions on how our services can be improved. We do operate a Practice Complaints procedure as required of us under NHS regulations. The complaints procedure should ensure that all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned. If you have a complaint or concern about our services please write to Sarah Casemore, Practice Manager. You may also use the form below which can be printed using Adobe reader.
You will receive a written reply to your complaint but if this does not resolve the issue you may take this further by contacting the Complaints Manager, Mrs Stephanie Snashall, at Surrey PCT
Surrey PCT
Pascal Place
Randalls Way
Leatherhead KT22 7TW
01372 201500
Further information about access to medical records, under regulations governed by the Freedom of Infomation Act, can be obtained from the link below.
Freedom of information